FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions (FAQ)

COLLECTION - SORYNA

Where are Soryna products manufactured?
Soryna products are designed in China/Europe and carefully produced in selected international factories that meet high quality and safety standards.

SHIPPING

How long does it take to receive an order?
Once the order is confirmed, shipping usually takes 3-10 working days in Italy and worldwide.

Will I be provided with a tracking code?
Yes, you will receive a shipping confirmation email with the delivery code when your order has been handed over to the GLS, Poste Italiane or Corriere Express couriers, to check the progress of your order at any time. If you do not receive the tracking, write to us via the CONTACTS page.

PAYMENT METHODS

Can I pay on delivery?
Yes, of course, you just need to click on the "PAY ON DELIVERY" button, obviously it will have a commission cost that can vary from 1 to 5 €

WHAT PAYMENT METHODS DO YOU ACCEPT?
Accepted payment methods are PayPal, credit/debit card, Apple Pay, cash on delivery and bank transfer, if you wish to proceed with the bank transfer please contact us via WhatsApp.

Why is paying by card safer than cash on delivery?
Paying by card offers security and convenience . If there are any problems with your purchase, refunds are quick and easy thanks to credit card protection, which allows you to dispute incorrect or fraudulent transactions. In addition, by paying by card you avoid unpleasant surprises, such as extra costs or delays in delivery typical of cash on delivery.

The card also allows you to monitor your spending easily and transparently, and often rewards you with extra benefits such as cashback or loyalty points.

Choose the safety, convenience and peace of mind of paying by card.

PROBLEMS WITH YOUR ORDER

How can I contact customer support?
You can contact our customer service by email at info.soryna@gmail.com or by contacting us on WhatsApp, we will respond to your requests within 24/48 working hours.

Can I make a return?
Yes, of course, you have 7 days to make a return.

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