FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions (FAQ)

INTEGRATED HARNESS - SORYNA

What is Soryna's integrated harness?
The Soryna™ integrated harness is an accessory that combines a harness and leash in one product. Made with durable materials, it offers comfort and safety for your dog, making walks more practical and enjoyable.

How does the integrated harness work?
The integrated harness is easy to use, quickly put on thanks to the adjustable straps that ensure a secure fit. The leash is already integrated into the harness, so just put it on your dog and you are ready to go. This harness distributes pressure evenly across the dog's body, avoiding stress on the neck, and is versatile for daily walks, training or outdoor activities.

Where are Soryna harnesses produced?
Soryna integrated harnesses are designed in China and carefully produced in selected international factories that meet high quality and safety standards.

SHIPPING

How long does it take to receive an order?
Once the order is confirmed, shipping usually takes 3-10 working days in Italy.

Will I be provided with a tracking code?
Yes, you will receive a shipping confirmation email with the delivery code when your order has been handed over to the GLS/Poste Italiane couriers to check the progress of your order at any time. If you do not receive the tracking, write to us via the CONTACTS page.

PAYMENT METHODS

Can I pay on delivery?
Yes, of course, you just need to click on the "PAY ON DELIVERY" button, obviously it will have a commission cost that can vary from 5 to 7 €

WHAT PAYMENT METHODS DO YOU ACCEPT?
Accepted payment methods are PayPal, credit/debit card, Apple Pay, cash on delivery and bank transfer, if you wish to proceed with the bank transfer please contact us via WhatsApp.

Why is paying by card safer than cash on delivery?
Paying by card offers security and convenience . If there are any problems with your purchase, refunds are quick and easy thanks to credit card protection, which allows you to dispute incorrect or fraudulent transactions. In addition, by paying by card you avoid unpleasant surprises, such as extra costs or delays in delivery typical of cash on delivery.

The card also allows you to monitor your spending easily and transparently, and often rewards you with extra benefits such as cashback or loyalty points.

Choose the safety, convenience and peace of mind of paying by card.

Go to the page and find out more.

PROBLEMS WITH YOUR ORDER

How can I contact customer support?
You can contact our customer service by email at info.soryna@gmail.com or by contacting us on WhatsApp, we will respond to your requests within 24/48 working hours.

Can I make a return?
Yes, of course, you have 7 days to make a return.

Find more information on this page